Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed -

Open a case if:

Use academic databases like Google Scholar (scholar.google.com), ResearchGate, or Academia.edu to search for research papers related to TPM, Palo Alto Networks, and device certificate issues. Open a case if: Use academic databases like

If "TPM public key match failed" remains after trying the above, it usually requires Palo Alto TAC intervention. Support must often initiate a to gain root access to the device shell. This allows them to manually purge the invalid hardware-bound certificate files from the /opt/pancfg/mgmt/ssl/private/ directory, which is not accessible to standard admin users. Palo Alto Networks

If the above steps do not resolve the issue, try the following Palo Alto-specific steps: preventing new certificate generation.

: In certain PAN-OS 12.1.x versions, a disk partition in /opt/pancfg/mgmt/ssl/private/ can become full with temporary .pub_pem files, preventing new certificate generation.