A few hours later, an IBM support engineer contacted John and guided him through the process of unlocking the primary admin account. The engineer explained that the account had been locked out due to a misconfiguration of the security settings and offered to help John review the settings to prevent similar issues in the future.
When the admin account is locked—usually due to too many failed login attempts or a forgotten password—you should follow these steps in order of complexity. 1. Use the Operator Panel (LCC) ibm ts3310 admin account locked